Email Automation
A support inbox that replies from your own answers
People write to your support address. The bot drafts a reply from the answers you provide. Sure replies go out. Unsure ones wait for a person.
What it does
- Reads a new support email and drafts a reply from your questions and answers.
- Sends the reply when it is sure the answer matches the message.
- Holds the reply for a person when it is not sure, so someone on your team can edit it or send it.
- Takes a support message from your app as well as from the inbox, and uses the same answers for both.
- If the answer is not in your material, the message waits for a person. The inbox stays up.
How it works
- You give us the answers the bot is allowed to use.
- A message arrives by email, or your app sends it to us.
- The bot finds the matching answer, drafts a reply, and either sends it or holds it for review.
Where it fits
- A support mailbox that gets the same questions again and again.
- An app that already has members, where a support message should get the same reply as an email.
- A small team that wants to read only the messages the bot is unsure about.
