Location : Nesco, Goregaon, Mumbai

Experience :2+ years

JD details are as below :

• Support to end users to resolve their IT related issues.
• installations of operating system win10 / 11, System configuration support.
• Troubleshooting OS, Hardware and standard applications issues.
• Co-ordination with various support teams and Vendors to resolve the issue.
• Follow up and coordination with OEM vendors for Hardware cases.
• contributing in enhancing the user experience by understanding the business critical environment for the users.
• Configuration of IT Assets.
• Field incoming tickets from end users to resolve IT related issues.
• Perform L1 desk-side support desktop/laptop and related devices
• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Identify and learn appropriate software applications used and supported by the organization.
• Configuration of Print devices (network and local)
• L1 Network support.
• Hands and legs support to server and Network support team.
• Update the patches for desktops from company portal – win10 /11.
• Ensure the entire Desktop (Including standalone PCs) shall be updated with the Latest Security Patches. Raise timely alert and take immediate action to mitigate any virus outbreak.
• Load/reload standard build operating system & configurations.
• Preventive Maintenance & activities.
• hardware related issues requiring warranty replacement and support.
• Receiving enquiries, incident reports, complaints on various components of IT Support environment.
• Able to provide Desk-side Support for various Desktop related issues like install/uninstall software, drivers, printers, proxy/email settings, etc.
• Maintaining IT inventory and ordering new hardware based on approvals.

Kindly share your updated resume

ruchita.parsekar@e-stonetech.com