Please share your resume at ruchita.parsekar@e-stonetech.com

Experience : 3+ Years
Location : PAN India

Required Work Experience:

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers in English languages
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Required Skills:

• Good knowledge of SAP CDP solutions and processes (with at least 3 years expertise)
• Provide strategic, implementation, and best practices consulting on all CDP products.
• Deliver situational training and mentoring to customer staff.
• Complete Functional Specification document for requirements and use cases.
• Work with Customer to ensure all console administrative settings are correctly set per Customer’s desired application behavior.
• Multilingual communication skills with fluency in English
• Ability to collaborate with various business stakeholders to understand business challenges and business needs
• Ability to collaborate with project and IT team to derive solution and create user stories
• Ability to provide operational support. Collaborate with end customers & customer support agents to understand end user concerns
• At least one SAP CDP project is implemented

Technical Skills:

• Good knowledge of ecommerce solutions and processes (with at least 3 years expertise)
• Integration with SAP or third-party systems

Key Requirements:

• Facilitate workshops to collect business requirements Identify gaps, issues and work around solutions to fulfill customer requirements.
• Perform detailed analysis of complex business requirements and provide appropriate system solutions identify, interpret, validate, and document customer requirements.
• Work on effort estimation and rough cost with timeline
• Proactively work on Fit Gap Analysis and propose suitable SAP process with system enhancements need for the business requirements.

Preferred certification:

• SAP CDP Certified

Kindly share your updated resume in word format.

Please share your resume at ruchita.parsekar@e-stonetech.com