Please share your resume at ruchita.parsekar@e-stonetech.com

Experience : 12+ Years
Location : Pune

Requirement:

Candidate is expected to perform following tasks as part of the role:

• Ensure 100% delivery process adherence leading to good customer experience
• Demonstrate expertise in area of service management & processes, in day-to-day tasks
• Understand customer business, service management processes and associated challenges & suggest continuous improvement (CI) solutions and innovation
• Do troubleshooting /analysing and resolving problems, responsible for Trend Analysis and providing recommendations for prevention
• Maintain & Reviews documentation on application monitoring, maintenance processes and service schedules
• Focus on Customer Satisfaction with delivery improvements
• Service Escalation Management – RCA, Service Improvement plan
• Prompt in identification and highlighting risks to senior management with mitigation and remediation plan
• Occasional need to work on weekends or Non-business times based on criticality

Required Skills:

• B. Sc. / B. Tech / B.Engg.& MBA from a well reputed institute
• Total Experience of 12+ Years in SAP projects & services
• Expert in Delivery / Program Management for multiple customers
• Proficient in Escalation Handling, Customer Management, Service Improvements
• Proficient understanding of SAP technologies and applications
• Capable to provide Technical expertise to the team for doing analysis and problem resolutions, acts as a mentor for the Support Team
• Must have worked for Global Customers across different industries
• Must be able to engage in critical discussion with customer and internal stakeholders
• Self-driven and dedicated to continuous learning
• Good analytical and solution-oriented thinking
• Strong interpersonal & Team collaboration skills – Work effectively in international and virtual teams
• Excellent verbal & written communication skills
• Proficiency with MS Office Suite (Word, Excel, PowerPoint)

Preferable Certifications:

• PMP & ITIL Certifications
• SAP Technology Certifications 

Kindly share your updated resume in word format.

Please share your resume at ruchita.parsekar@e-stonetech.com