Please share your resume at ruchita.parsekar@e-stonetech.com

Job Location : Chennai

Experience : 4 – 5 Years

Job Description:

Roles & Responsibilities:

• 4-5 years’ experience in providing IT support and leading a team of engineers.
• Excellent knowledge in Desktop, laptop, Office applications, BYOD, printer, installation and configuration and Wi fi/Network troubleshooting
• Escalating unresolved problems as per the Escalation processes, through the Service Desk, keeping all relevant personnel in the communication loop.
• Configuration/ reconfiguration of client machines to ensure optimum performance and service availability to all users.
• Call logging & follow-up action with the principal Vendors (HP, Dell, Lenovo and others) for warranty related incidents keeping helpdesk informed.
• To complete projects undertaken in stipulated time.
• Supporting users by providing a timely and clear indication of the nature of the problem, the estimated time     of completion and possible work-around. Escalating unresolved problems as per the Escalation processes, through the Service Desk, keeping all relevant personnel in the communication loop.
• Configuring of print server and resolving all printing problems of users.
• Arranging/ downloading from Internet and loading of drivers of peripherals, as & when need arises.
• Configuration/ reconfiguration of client machines to ensure optimum performance and service availability to all users.
• Client configuration of MS Outlook/ other email clients.
• Installing, reloading, reconfiguring of any desktop/ office automation software, E-mail clients, browsers, applications, clients of any application etc., as and when required.
• Re-establishing the network connectivity and application availability after any hardware/ software failure.
• In case of hard disk failure, the engineer should retrieve the data & transfer to the replaced disk.
• Ensuring latest version of antivirus software is loaded on all Pcs / Laptops & is active at all times.
• PC audit for all location.
• Aware of Installation & troubleshooting of critical applications & their usage guidelines.
• Call logging & follow-up action with the principal Vendors (HP, Dell, Lenovo and others) for warranty related incidents keeping helpdesk informed.
• Operating Systems (OS) installation / re-installation, upgrades and patches for desktops when necessary.
• Configuration of Print devices (network and local) on desktops.
• To complete projects undertaken in stipulated time.

Kindly share your updated resume in word format.

Please share your resume at ruchita.parsekar@e-stonetech.com